Refund policy

Last Updated: September 19, 2026

Thank you for shopping with us. We want to provide a clear and convenient shopping experience. This Return & Refund Policy explains the requirements and procedures for returns, refunds, and order-related requests.

1. Return Eligibility

We accept eligible return requests within 30 days of the delivery date.

To qualify for a return:

The item must have been purchased directly through our online store.
The return request must be submitted within 30 days of delivery.
The item must be in its original condition and packaging.
The item should be unused and suitable for resale.
Proof of purchase or valid order information may be required.

Items that do not meet these requirements may not qualify for a return.

2. Items That May Not Be Eligible for Return

For product quality and packaging reasons, certain items may not be eligible for return once opened or used.

This may include:

Opened or used products
Products without their original packaging
Items damaged after delivery due to improper handling
Products purchased from unauthorized third-party sellers
Promotional or clearance items clearly identified as final sale at the time of purchase

If you are unsure whether your order qualifies, please contact our customer service team before sending the item back.

3. How to Request a Return

To request a return, please contact our customer service team and provide:

Full name
Order number
Email address used when placing the order
Product name
Reason for the return
Photos of the item, if applicable

Please contact us before shipping any item back. We will provide return instructions and, when applicable, the appropriate return address.

Email: GoomesMarkes23.@gmail.com

Please do not send a return to an address that has not been confirmed by our customer service team.

4. Return Shipping Costs

Unless an item is received damaged, incorrect, or defective, the customer is generally responsible for return shipping costs.

If the return is approved because the wrong item was shipped or the item arrived damaged, we will review the circumstances and provide appropriate return instructions.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the order qualifies for a shipping-related refund.

5. Refund Processing

Once the returned item is received and inspected, we will review the return request.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The actual posting time may vary depending on your payment provider or financial institution.

6. Partial Refunds

In certain circumstances, a partial refund may be available. This may apply when:

The returned item is not in its original condition.
The item shows signs of use or damage not caused during shipping.
Original components or packaging are missing.
The return does not fully meet the requirements of this policy.

Any applicable deduction will be communicated during the return review.

7. Damaged or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, incorrect, or materially different from the item ordered, please contact us as soon as possible.

Include your order number and, when applicable, photos of the item and packaging. We will review the issue and provide appropriate instructions for a return, replacement, or refund.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be available. In that case, the applicable return procedure may apply.

9. Exchanges

Exchanges may be handled on a case-by-case basis, depending on product availability and the condition of the returned item.

If you would like to request an exchange, please contact customer service before returning your order.

10. Refund Delays

If you have not received an approved refund after the stated processing period:

Check your original payment account.
Contact your payment provider or financial institution.
Contact us with your order number and refund information.

We will assist in checking the status of the refund.

11. Third-Party Purchases

This policy applies to purchases made directly through our online store.

Purchases made through other retailers, marketplaces, or third-party sellers are subject to the applicable seller's return policy.

Please contact the original seller for assistance with purchases made outside our store.

12. Consumer Rights

Nothing in this policy is intended to limit any rights or protections available to customers under applicable consumer protection laws.

Where required by law, the applicable legal requirements will take precedence over this policy.

13. Contact Us

For questions regarding returns, refunds, exchanges, or order cancellations, please contact our customer service team: